Decide when your customers will receive the tracking number for the domestic portion of an overseas order
This feature is useful for sellers who sell on third party platforms that require a tracking number within 3 - 5 days.
Overseas products have two sets of tracking numbers:
Overseas tracking - internal tracking that only sellers can see in Trendsi app, this tracking is when the order leaves our overseas warehouse and travels to our US warehouse.
Domestic Tracking - tracking number sent to your customer. This tracking number is generated when it leaves our overseas warehouse, which means there won't be any status updates during the 3-4 days it takes to arrive to the US.
This new feature allows you to choose when your customers receive the domestic tracking number or "Your Order Has Been Shipped" email notification from your Shopify store.
Toggle ON = your customer will receive the tracking number when it leaves our overseas warehouse. When you select this option, it means your customer will not see any movement or updates on that tracking for 3-4 days.
Toggle OFF = your customer will receive the tracking number when it is shipped from our US warehouse. When you select this option, it will appear to your customers that the order is in a processing state during the time that Trendsi is processing and shipping to our US warehouse.
This feature is toggled OFF as default, but you can change this:
Go to Account --> Settings --> Order Management