Initiating a Return

Please see the Trendsi Return Policy


To initiate a return:

  1. Go to web/mobile app -> Orders -> Delivered

    Orders-Delivered

  2. Locate the order that you want to return and open the order details.

    (Only orders within the eligible return window will have the "Return" button)

    Order Details

  3. Adjust the quantity for each item you are returning and click continue.

    Quantity

  4. Select the reason for return and submit.

    Return Reason

    Note: Some return reasons will require a photo submission, please submit clear photos showing the issue.

    Photo Required
  5. Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.

    (You can also cancel the return submission if you need to in this step)

    RA and Cancel

  6. To check on the return status of an order, go to Orders -> Return and locate by the RA or order number.
    (Please allow Trendsi 5-7 business days from the time it arrives to our warehouse for processing.)

    Return Status