Local pickup for Trendsi products

There are two potential scenarios if you carry your own inventory and use Trendsi as a dropshipping service when offering local pickup for your customers.

We recommend placing a test order for local pickup to see if the correct address is synced. If the address is not the correct one, please follow these steps:

1. Uninstall the Trendsi Shopify app
2. Go to Shopify--> Settings--> Store Details--> Address: To check if that address is the correct local pickup address, if not, please update
3. Reinstall the Trendsi Shopify app and place another test local pickup order
4. This should resolve the address

5. If you still experience issues after the above steps, please contact support@trendsi.com


Scenario 1 - Offering local pickup for your own inventory and  Trendsi products

If you carry your own inventory and also want to offer local pickup for Trendsi products, they can all be stored in one Shopify location.

However, the pickup time would be different for Trendsi products compared to the inventory you have on hand since Trendsi has different shipping times.

In this scenario, we suggest editing the expected pickup time:

  • Shopify -> Settings -> Shipping and delivery -> Local delivery -> Select local pickup location
  • Change "Expected pickup time" to 5+ days and be more detailed in the "Pickup instructions" to set the customer's expectations
    • Pickup instructions example- "Local pickup can be ready anywhere between 3-10 business days. You will receive a pickup confirmation email once it is ready. Please bring your confirmation email when you come to collect your order."
    • An expected pickup time of 5+ days acts as a catch-all for your products and Trendsi products because you have the ability to mark orders as "ready for pickup"

Scenario 2 -
Offering local pickup for your own inventory but not Trendsi products

If you do not want to offer local pick up for Trendsi products, we recommend creating a new location to sync Trendsi products. To set a new location, please see this article.

Please note- The checkout experience for Scenario 2 is limited by Shopify.

After you enable the local pickup option, your customers can choose between Ship and Pick up in the Delivery method section of your checkout. When they select Pick up, they can choose the location where they want to pick up their order.

Customers see the Pick up option only if they meet the following requirements:

  • All the products in the cart are eligible for pickup.
  • All the products are available in the inventory at a pickup location.

A customer can't choose to have some items shipped and some items picked up on the same order. Instead, the customer should place two separate orders. If you're using a theme that supports pickup availability, then the customer can see whether a product is available for pickup before they add it to their cart.

See this Shopify help article for more info- Setting up pickup for online orders.