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How to Fix Zero Inventory Issues in Shopify?

  • Updated

 

Inventory Discrepancy between Shopify, storefront and Trendsi website.

  • Zero inventory when products are imported/added from Trendsi to the Shopify store.
  • Trendsi items show as "sold out" on the storefront.

Issue: Storefront 'Sold Out' badge

image (4).png

 

Step 1: Check your Trendsi inventory locations

Trendsi App: 

  • Mobile app: Store --> My Shopify Stores --> Store Settings
    image (5).png
  • Web app: My Account --> Settings --> Connected Store --> Inventory Locations.
    There are two possible scenarios here:
      1. If your multi-warehouse location is disabled, add the location you’re using in your Trendsi inventory settings to your Shopify shipping rates.
        image (6).png

      2. If your multi-warehouse location is enabled, both app locations should be added to your Shopify shipping rates.
        image (7).png

 

Step 2: Configure your Shopify shipping rate settings.

Shopify App:

  • Shopify --> Settings --> Shipping and Delivery --> General Shipping Profile.
    image (8).png

  • Scroll down until you see your fulfillment locations (previously known as "Shipping Origins").
    image (9).png

  • If you haven’t created your fulfillment locations or shipping rates, scroll down your screen and look for “Not Shipping From.” This section will show which locations need to be added to your shipping rates.
    image (12).png
  • Scenario I: If the Trendsi app location is selected in your Trendsi inventory settings, make sure it’s added to your Shopify general shipping profile along with any other inventory locations if you carry items besides Trendsi. However, if you only sell Trendsi products, add only the Trendsi app location.
    image (10).png

  • Scenario II: If your Trendsi multi-warehouse location is enabled, ensure that both app locations are added to your fulfillment locations or shipping rates profile.
    image (11).png

  • After configuring your shipping rates, refresh your Shopify store and storefront. Then, check if the "sold out" badge issue has been removed and resolved.

 

You can refer to our Shipping Information help article to view the rates we charge to the seller, which you may mirror in your Shopify settings.

 

If the issue persists after following these troubleshooting steps and monitoring it for 24 hours, please reach out to our customer service team. They can help you further isolate and resolve the issue.
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