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Unable to Checkout In Shopify

  • Updated
 

Error Message: "Unable to Ship to this Address" or 'Product Can't Ship'

This error may occur due to a misconfiguration in your Shopify shipping rate settings. To resolve this, you’ll need to adjust some of your Shopify settings based on your Trendsi inventory locations.image (13).png
 
 

Step 1: Check your Trendsi inventory locations

Trendsi App:

  • Mobile app: Store --> My Shopify Stores --> Store Settings
    image (5).png
  • Web app: My Account --> Settings --> Connected Store --> Inventory Locations
    There are two possible scenarios here:
      1. Scenario 1: If your multi-warehouse location is disabled, add the location you’re using in your Trendsi inventory settings to your Shopify shipping rates.
        image (6).png
      2. Scenario 2: If your multi-warehouse location is enabled, both app locations should be added to your Shopify shipping rates.
        image (7).png

 

Step 2: Configure your Shopify shipping rate settings.

Please see here for detailed steps on configuring your Shopify shipping rates: How to Fix Zero Inventory Issues in Shopify?

 

Shopify:

  • Once you've identified your Trendsi inventory locations, ensure they are included in your fulfillment locations.
  • This step is crucial: check the shipping zone to ensure it is set to the United States or other available countries and verify that rates are added.
    image (14).png

  • After configuring your shipping rates, refresh your Shopify store to ensure successful checkout.

 

Refer to our Shipping Information article for the rates we charge sellers, which you can mirror in your Shopify settings.
 
 
If the issue continues after troubleshooting, please contact our 24/7 customer service team for assistance.